Shipping Policy

This Shipping Policy applies to all orders placed through the Spiffy B2B marketplace. All items are custom-manufactured to order — we do not ship from ready stock.

• ▸Minimum order quantity (MOQ): 50 units per style/colorway
• ▸All shipments are B2B — commercial invoices and packing lists are provided
• ▸Shipping costs are calculated at checkout or quoted separately for large orders
• ▸Spiffy coordinates all logistics through approved freight partners

Lead time begins from the date the 30% production deposit is confirmed. Production timelines vary by product category and order complexity.

Spiffy offers multiple shipping options depending on order size, urgency, and destination. All methods include tracking.

Spiffy ships to 40+ countries worldwide. Delivery zones and estimated costs:

All shipments include full tracking. You will receive tracking information via email and through your Spiffy buyer dashboard within 24 hours of dispatch.

• ▸Tracking number provided within 24 hours of shipment
• ▸Real-time tracking updates via your buyer dashboard
• ▸Email notifications at: Order Confirmed → Production Started → QC Passed → Shipped → Delivered
• ▸WhatsApp updates available on request for large orders

All shipments are made under DAP (Delivered At Place) terms. Import duties, taxes, and customs clearance fees at the destination country are the buyer's responsibility.

• ▸Commercial invoice and packing list provided for all shipments
• ▸HS codes declared accurately — buyers may request specific HS codes
• ▸Spiffy does not under-declare shipment values
• ▸Import duties vary by country — buyers should check with local customs authority
• ▸Customs delays beyond our control do not extend payment due dates

All Spiffy shipments use neutral, professional packaging that does not reveal the manufacturer's identity (HVM compliance).

• ▸Individual garments poly-bagged and folded to international retail standards
• ▸Outer cartons reinforced with corner protection for international transit
• ▸No manufacturer/factory branding on any packaging material
• ▸Custom buyer branding available (hang tags, tissue paper, branded boxes) on request
• ▸Master carton weight limited to 25kg for standard shipments

Spiffy coordinates with freight partners to resolve all damage and loss claims. All international shipments include carrier insurance.

• ▸Report damaged goods within 48 hours of delivery with photo evidence
• ▸Lost shipments investigated within 5 business days of reporting
• ▸Full replacement or refund for confirmed lost/damaged shipments
• ▸Insurance claims managed by Spiffy — buyers do not need to contact carriers directly
• ▸Force majeure events (natural disasters, port strikes) covered separately

As all products are custom-manufactured, returns are only accepted in cases of manufacturing defects, wrong items shipped, or QC failures confirmed by Spiffy.

• ▸Returns must be requested within 7 days of delivery
• ▸Spiffy QC team inspects return claims before authorizing return shipment
• ▸Re-shipment lead time: 10-15 business days after return confirmation
• ▸Buyer bears return shipping cost only if rejection is deemed buyer error
• ▸No returns for buyer-approved samples or design-approved products

For all shipping inquiries, tracking issues, or customs assistance, contact our logistics team: