Warranty Policy

Spiffy provides a limited warranty on all custom apparel orders against manufacturing defects. This warranty is separate from our Refund Policy and applies specifically to product quality issues discovered after delivery.

The Spiffy warranty covers defects that are the result of manufacturing errors, material failures, or QC oversight.

• ▸Stitching failures, seam separations, or structural defects
• ▸Fabric defects — holes, snags, or weave irregularities not present in approved sample
• ▸Printing/embroidery errors — wrong placement, color mismatch vs. approved artwork
• ▸Size discrepancy — items outside ±2cm of approved size spec
• ▸Wrong items shipped — different style, color, or quantity than ordered
• ▸Zipper, button, or hardware failures upon first use
• ▸Color bleeding or fading beyond acceptable limits (tested per AATCC standards)

The following are explicitly excluded from warranty coverage:

• ▸Normal wear and tear from regular use
• ▸Damage caused by incorrect washing, ironing, or garment care
• ▸Buyer-approved design or sample variations
• ▸Minor color variations within industry-accepted tolerance (±5% Pantone match)
• ▸Shrinkage within ±3% (industry standard for washed garments)
• ▸Damage caused during buyer's own logistics or storage
• ▸Issues arising from buyer-supplied materials or artwork errors
• ▸Orders older than 30 days from delivery date

All Spiffy orders are enrolled in our Quality Guarantee Program at no extra cost. Here's what it includes:

• ▸Pre-shipment factory QC inspection by Spiffy-appointed inspector
• ▸QC report with photos submitted before shipment release
• ▸Buyer approval gate — shipment held until buyer confirms QC report
• ▸Random sampling inspection (AQL Level II) for orders over 500 units
• ▸Full replacement guarantee for confirmed manufacturing defects

To file a warranty claim, follow these steps within 30 days of delivery:

• ▸Log into your Spiffy buyer dashboard
• ▸Navigate to Orders → Select the relevant order → Click "Report Issue"
• ▸Select issue type: Manufacturing Defect / Wrong Item / Size Issue / Other
• ▸Upload clear photos showing the defect (minimum 3 photos required)
• ▸Describe the issue in detail including quantity affected
• ▸Submit — our QC team will respond within 2 business days

Once a claim is submitted, Spiffy follows a structured resolution process:

• ▸Day 1-2: QC team reviews photos and claim details
• ▸Day 2-3: Claim approved or additional information requested
• ▸Day 3-5: Resolution offered — replacement, partial refund, or full refund
• ▸Day 5+: Replacement production begins (if applicable) or refund processed
• ▸Replacements shipped within 14-21 business days of claim approval

Spiffy offers the following resolutions for valid warranty claims:

• ▸Full Replacement: New production run at no cost for 100% defective orders
• ▸Partial Replacement: Replacement units for defective portion only
• ▸Credit Note: Platform credit equal to defective item value for future orders
• ▸Partial Refund: Refund for defective units (percentage of total order value)
• ▸Full Refund: Only for total order failures confirmed by Spiffy QC team

The standard warranty period and claim deadlines are as follows:

• ▸Manufacturing defects: 30 days from confirmed delivery
• ▸Wrong items / quantity errors: 7 days from confirmed delivery
• ▸Fabric/material defects (latent): 60 days from delivery (requires lab test)
• ▸Extended warranty available for enterprise accounts (contact us)

Spiffy's total liability under this warranty is limited to the value of the defective goods. We are not liable for consequential damages, lost profits, or third-party claims arising from product defects.

• ▸Maximum liability capped at the invoice value of the affected order
• ▸No liability for indirect, incidental, or consequential damages
• ▸Warranty rights are non-transferable — applies to original buyer only
• ▸This warranty does not affect statutory rights under applicable law

For warranty claims, quality concerns, or questions about our guarantee program: